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Terms and Conditions
About Blush and Promise
The company is based in 118 20 Stockholm. The company's postal address is Maria Trappgränd 7A.
If you wish to contact us, please send an email to [email protected] with your inquiry and contact details, and we will get back to you shortly.
Order
Once you have completed your order, an order confirmation will be sent to your email address. The confirmation contains all the details regarding the products, price, billing, and delivery address.
If there is any error in the order confirmation, you should immediately contact us via email at [email protected].
Delivery
Our standard delivery times are 2-5 days (in Sweden) Note: Orders placed on weekends will be dispatched no earlier than the following Monday.
If there are delays in delivery (without us notifying you of a longer delivery time), you should contact us at the email address [email protected].
We do not take responsibility for Postnord's handling of the delivery.
Prices
All prices in the shop are stated in SEK and include 25% VAT.
We reserve the right to change prices due to price changes from suppliers, printing errors in the price list, and inaccuracies in prices due to incorrect information, and we reserve the right to adjust the price.
Right of Withdrawal
When purchasing goods from the website, you as a customer have a statutory 14-day right of withdrawal, which applies from the time you receive a product that you have ordered. This does not apply to sale items, for which exchanges for other items are allowed. As the customer, you are responsible for the return shipping of the item you wish to exchange.
5.1 To exercise your right of withdrawal:
You must notify us that you wish to withdraw. The notification should be sent to [email protected]. Your name, address, email address, order number, and details of the items to be returned must be clearly stated in your message.
You should immediately, and no later than 14 days after the withdrawal notification, return the products to us.
You are responsible for the return shipping, delivery, and condition of the products upon return, so the products should be sent well-packaged and in their original packaging.
We reserve the right to deduct an amount corresponding to the reduction in value compared to the original value of the product in cases where the product is used or damaged.
The purchase amount will be refunded in full, no later than 30 days after we have received the item.
If the purchase was made by invoice, we recommend that the return be received by us before the invoice's due date. Otherwise, the invoice must be paid on time, and we will refund the money as soon as we receive the return.
5.2 The right of withdrawal does not apply to:
For more information on the statutory right of withdrawal, see here.
Complaints and Claims
We inspect all products before they are sent to you. Should the product still be damaged or incorrectly delivered when it arrives, we undertake, in accordance with current consumer protection legislation, to rectify the error free of charge.
You must always contact us for approval before returning a defective item.
The complaint should be sent immediately after the defect has been discovered.
6.1 How to proceed with a complaint:
Any faults and defects should always be reported to [email protected], where you provide your name, address, email address, order number, and a description of the error.
If we are unable to correct the error or deliver a similar product, we will refund you for the defective product in accordance with current consumer protection legislation. We cover return shipping for approved complaints.
We reserve the right to deny a complaint if it turns out that the product is not defective in accordance with current consumer protection legislation. In complaints, we follow the guidelines from the National Board for Consumer Disputes, see arn.se.
Limitation of Liability
We take no responsibility for indirect damages that may occur due to the product.
We accept no liability for delays/errors due to circumstances beyond the company’s control (Force Majeure). These circumstances could include labor conflicts, fire, war, government decisions, reduced or absent deliveries from suppliers.
We also take no responsibility for any changes to products/product features that have been changed by the respective supplier and other factors beyond our control.
Product Information
We reserve the right for any printing errors on this website and for the final sale of products. We do not guarantee that the images reflect the products' exact appearance, as a certain color difference may occur depending on the monitor, photo quality, and resolution. We always strive to expose the products as accurately as possible.
Information About Cookies
According to the Electronic Information Act, visitors to a website should, for privacy reasons, be informed about the use of cookies. The information in the cookie can be used to monitor a user's browsing. A cookie is a small text file that the website you are visiting requests to save on your computer to provide access to various functions. It is possible to set your browser to automatically deny cookies. More information can be found on the website of the Swedish Post and Telecom Authority.
Personal Data
By shopping at Blush and Promise, you accept our data protection policy and our processing of your personal data. We care about your personal integrity and do not collect more information than necessary to process your order. We never sell or transfer your information to third parties without legal basis.
Blush and Promise is responsible for the processing of personal data that you provide to us as a customer. Your personal data is processed by us to be able to handle your order and in cases where you have requested newsletters or promotional offers—to be able to tailor the marketing to your individual needs.
The following information is a summary of how we, in accordance with the General Data Protection Regulation (GDPR), store and process your data.
10.1 What is personal data?
Personal data is any information that can be directly or indirectly attributed to a natural person.
10.2 What data do we store?
To handle your order and respond to questions related to your order (customer service), we store your first and last name, address, phone number, email address, IP address, and purchase history.
Your data is stored as long as we have a legal basis to process your data, for example, to fulfill the agreement between us or to comply with a legal obligation, such as under accounting law.
10.3 Legal Basis
In connection with a purchase, your personal data is processed to fulfill the agreement with you.
Marketing, promotions, and similar communications occur with your consent.
10.4 What data is shared and for what purpose?
10.4.1 Payment Provider
When making a purchase, information is shared with our payment provider. The information that is stored is first name, last name, address, email address, and phone number. If you choose to pay by invoice, your social security number is also saved by the payment provider. The information is stored to complete the purchase and to protect the parties against fraud.
The payment providers (payment services) we use are: Klarna.
10.4.2 Shipping Company
To deliver your orders and complete our agreement, we must share specific information with the shipping company. The information shared with the shipping company is your first name, last name, and address details for delivery. Email address and/or mobile number may also be shared with the shipping company for notification.
The shipping companies we work with are: Postnord.
10.4.3 Newsletter
If you have chosen to subscribe to our newsletter, your first name, last name, and email address will be shared with our newsletter provider. This is to keep you updated with information and offers for marketing purposes.
We use [newsletter service provider] for sending newsletters.
10.5 Right of Access
You have the right to obtain extracts of all information we have about you. Extracts are delivered electronically in a readable format.
10.6 Right to Rectification
You have the right to ask us to update incorrect information or complete information that is incomplete.
10.7 Right to be Forgotten
You can request that the information concerning you be deleted at any time. There are few exceptions to the right to deletion, such as when it must be retained to fulfill a legal obligation (for example, according to accounting laws).
10.8 Data Protection Officer
Blush and Promise is responsible for storing and processing personal data in the online store and ensures that the rules are followed.
10.9 How We Protect Your Personal Data
We use industry standards such as SSL/TLS and one-way hash algorithms to securely store, process, and communicate sensitive information such as personal data and passwords.
We use a Swedish platform, Quickbutik, which is operated by Quickbutik AB, based in Helsingborg.
Changes to the General Terms
We reserve the right to make changes to the terms at any time. Changes to the terms will be published online on the website. The modified terms are considered accepted in connection with orders or visits to the website.
Disputes and Choice of Law
In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you, as a customer